Letsy App Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile app and website ("Letsy"), including our document verification services.
1. Information We Collect
We may collect:
- Personal Information: Name, email, phone number, and address when you register or create listings.
- Listing Data: Property details, photos, descriptions, and pricing.
- Usage Data: Interactions with the app, view counts, messages, and preferences.
- Device Data: IP address, browser type, and mobile device information.
- Verification Documents: Identity documents, financial documents, and employment documents uploaded for tenant verification purposes.
- Biometric Data: Document images and extracted text data processed through AI verification systems.
2. Document Verification Processing
Our document verification services process personal data using artificial intelligence and machine learning technologies. This includes:
- Document Analysis: AI systems analyze uploaded documents to verify authenticity, extract information, and match details
- Format Conversion: Documents may be converted between formats (e.g., PDF to image) for processing
- Text Extraction: Optical Character Recognition (OCR) technology extracts text from document images
- Data Matching: Extracted information is compared against provided tenant details
- Verification Results: AI-generated confidence scores and verification outcomes are stored
- Manual Review: Documents flagged by AI may be reviewed by qualified personnel
Legal Basis: We process verification documents based on:
- Explicit consent from tenants when submitting documents
- Legitimate interests in providing verification services to landlords
- Legal obligations under UK Right to Rent legislation
3. How We Use Your Information
We use your data to:
- Provide and improve the Letsy platform
- Process document verification requests and provide verification results
- Communicate with you about your account, listings, or verification status
- Match your listings with relevant tenant leads
- Detect and prevent fraud or abuse
- Comply with legal obligations including Right to Rent requirements
- Improve our AI verification algorithms and services
4. Sharing Your Information
We do not sell your data. We may share it:
- With third-party AI services (Claude AI) for document verification processing
- With cloud hosting providers (Firebase, Google Cloud) for secure data storage
- With landlords who requested tenant verification (verification results only)
- With qualified personnel for manual document review when required
- When required by law or to protect legal rights
- With analytics and payment processing services
5. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data and verification results
- Rectify inaccurate personal data
- Request deletion of your account and associated data
- Object to processing based on legitimate interests
- Withdraw consent for document verification processing
- Request data portability of your verification history
- Opt out of marketing emails at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
6. Data Storage and Retention
We store your data securely using industry-standard encryption on servers in the UK and/or EU. Our retention periods are:
- Account Data: Retained while your account is active and for 7 years after closure for legal compliance
- Verification Documents: Retained for 6 years after verification for audit and legal purposes
- Verification Results: Retained for 7 years for landlord reference and legal compliance
- Usage Data: Retained for 2 years for service improvement
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, regular security assessments, and staff training. Document verification processing uses secure, encrypted connections to third-party AI services.
8. Cookies
Our website may use cookies for analytics and improved functionality. You can adjust your browser settings to manage cookies.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, email support@letsy.app or write to:
Data Protection Officer
Letsy App Ltd
[Insert Company Address]
United Kingdom